Shipping policy

Introduction

At Whole Again, we are committed to delivering your order quickly, safely, and transparently. This Shipping Policy outlines our shipping methods, processing times, and delivery expectations so you know exactly what to expect when you order from us.

By placing an order on wholeagain.us, you agree to the terms outlined in this Shipping Policy.

Where We Ship

Whole Again ships worldwide. Availability and delivery times vary by destination.

Shipping Rates

Shipping rates are calculated automatically at checkout based on your order total and delivery destination.

[PLACEHOLDER: insert your actual domestic and international rate tiers here, since these depend on your carrier setup, not something I can generate accurately without your real numbers]

Order Processing

Processing time: 1 to 2 business days
Orders placed before 12 PM EST on a business day typically process the same day.
Orders placed on weekends or holidays will begin processing the next business day.
You will receive a confirmation email with tracking information once your order ships.

Delivery Timeframes

Please note that transit time begins after your order ships, not when you place the order.

Domestic (United States): [PLACEHOLDER: your actual timeframe]
International: Delivery times vary by destination, typically 7 to 21 business days depending on location and local customs processing.

Delivery times may vary during peak seasons, holidays, or due to carrier or customs delays outside our control.

Customs, Duties, And Taxes

International orders may be subject to customs fees, import duties, or local taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We are unable to predict or control these fees, please check with your local customs office if you have questions before ordering.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and link. You can track your package at any time to see its current status and estimated delivery date. International tracking may be less detailed than domestic tracking depending on the destination country's postal system.

If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at support@wholeagain.us.

Shipping Carriers

We partner with trusted carriers to ensure reliable delivery both domestically and internationally. The carrier used depends on your location and the shipping speed selected.

Delivery Issues

Delayed Deliveries

If your package is delayed beyond the expected delivery window, please allow an additional 2 business days for domestic orders, or 5 business days for international orders, before contacting us. Most delays resolve on their own within this window.

Lost Or Stolen Packages

If tracking shows your package as delivered but you did not receive it:

Check with neighbors, household members, or building management.
Check your mailbox, porch, and any secure delivery locations.
Contact the carrier directly with your tracking number.
If the package cannot be located, email us at support@wholeagain.us within 7 days of the reported delivery date and we will help resolve the issue.

Damaged Packages

If your order arrives damaged:

Take clear photos of the damaged packaging and product.
Email us at support@wholeagain.us within 72 hours of delivery.
We will promptly arrange a replacement or full refund at no cost to you.

Incorrect Shipping Address

Please double check your shipping address before completing your order, including country and postal code. We are not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error, contact us immediately at support@wholeagain.us. We will do our best to update the address before the order ships. Once the order is in transit, we are unable to reroute the package.

Returned Packages

If a package is returned to us due to an incorrect address, refused delivery, failure to claim the package, or failure to pay customs duties, we will contact you to arrange reshipment. Reshipment fees may apply.

Restricted Destinations

We are currently unable to ship to certain destinations due to carrier restrictions or local import regulations. If your country is not available at checkout, please contact us at support@wholeagain.us.

Holiday Shipping

During major holidays and peak shopping seasons, shipping times may be extended by 1 to 3 business days domestically, and longer for international orders depending on local postal service capacity. We recommend placing orders early during these periods.

Order Modifications And Cancellations

Once an order has entered the fulfillment process, we are unable to modify or cancel it. If you need to make a change, please contact us immediately at support@wholeagain.us and we will do our best to accommodate your request before shipping.

Our Guarantee

Every Whole Again order is backed by our 90 day satisfaction guarantee. If you are not completely satisfied with your purchase, simply contact us for a full refund. Please refer to our Refund Policy for complete details.

Contact Us

Email: support@wholeagain.us
Website: wholeagain.us

We are here to help and respond to all inquiries within 1 business day.

By placing an order with Whole Again, you acknowledge that you have read and understood this Shipping Policy.