Refund policy

Our Promise

At Whole Again, we stand behind the quality and effectiveness of every product we sell. We are committed to your satisfaction and offer a 90 day money back guarantee on all purchases. If your body is not responding the way you hoped, we want to make it right.

90 Day Money Back Guarantee

We offer a full 90 day money back guarantee, which means you have three full months from the date you receive your order to request a return if you are not completely satisfied with your results. This gives you time to experience the full benefits of Whole Again and decide if it is right for you.

Return Eligibility

To ensure the best experience for all our customers, returns are accepted under the following conditions:

Unsatisfactory Results: If you do not experience the support you were hoping for, you can request a refund within 90 days of receiving your order.
Defective Or Damaged Products: If your product arrives damaged or defective, please contact us within 72 hours of receiving your item for a free replacement or full refund.
Allergic Reaction Or Sensitivity: If you experience any adverse reaction, discontinue use immediately and contact our support team for a full refund, even if bottles are partially used.
Unopened Bottles: Unopened, unused bottles in original packaging can be returned within 90 days for a full refund of the product cost.

How To Request A Return

1. Contact Us: To initiate a return, please contact our support team at support@wholeagain.us within 90 days of receiving your item.

2. Return Authorization: Our team will provide you with a return authorization and instructions on how to proceed. Please do not send products back without authorization.

3. Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Inspection: Once we receive your return, we will inspect the item and process your refund within 5 to 7 business days.

Non Returnable Items

Orders Beyond 90 Days: Refund requests submitted after the 90 day window cannot be processed, with no exceptions.

Items Without Proof Of Purchase: We require a valid order number or proof of purchase for all returns.

Third Party Purchases: Products purchased through unauthorized resellers or third party marketplaces (such as Amazon, eBay, or retail stores) are not eligible for refunds through Whole Again. Please contact the original seller directly.

Documentation

In some cases, we may request additional information to process your refund, such as:

Photos of damaged packaging or product
A brief description of your experience with the product
Documentation of any adverse reactions

This helps our product team understand any potential issues and continuously improve our formulas. We appreciate your patience and cooperation.

Refunds

Once we have received and inspected your return, we will process your refund:

Approved Refunds: If your return is approved, we will refund your original payment method for the full product cost.
Processing Time: Please note that it may take up to 10 business days for your bank or credit card company to process and post the refund to your account.
Shipping Costs: Original shipping charges paid at the time of purchase are non refundable, except in cases where the product arrived damaged or was incorrect.
Partial Refunds: In some cases, partial refunds may be granted for items returned in a condition not consistent with return eligibility.

Return Shipping

You are responsible for shipping the product back to us. We recommend:

Using a trackable shipping method (USPS, UPS, or FedEx)
Packaging the product securely to prevent damage during transit
Keeping your tracking number until the refund is processed

Return shipping costs are non refundable. If your return is lost or damaged in transit without tracking, we cannot be held responsible.

Questions?

If you have any questions about our return and refund policy, please contact our customer service team at support@wholeagain.us.

We are here to help and respond to all inquiries within 1 business day.

Whole Again
Email: support@wholeagain.us
Website: wholeagain.us
Support Hours: Monday to Friday, 9 AM to 5 PM EST

By placing an order with Whole Again, you acknowledge that you have read and understood this Refund Policy.